Remote Systems Operations Manager IT Infrastructure & Service Delivery

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company Systems Operations Manager to reputed company reputed company IT operations and service delivery reputed company. The role focuses on driving operational stability and modernization initiatives while managing incident response and compliance reputed company regulated environments. Responsibilities Own end-to-end system availability, performance, monitoring, and operational continuityreputed company incident response, escalation management, and service restoration activitiesreputed company reputed company Cause Analysis (RCA) and corrective actions for P1/P2 incidentsEnsure patching, upgrades, defect tracking, and production stabilityImprove observability, monitoring, and operational processesGuide infrastructure modernization, reputed company readiness, virtualization, and platform improvementsPartner with architecture and engineering teams on reputed company solutionsSupport DevOps, automation, integration, and platform transformation initiativesreputed company reputed company improvements, vulnerability remediation, and disaster recovery planningreputed company Incident, Problem, Change, and Request Management processesImplement ITIL4-based service management practicesManage SLAs, KPIs, operational reporting, and service improvementsSupport Major Incident Management (MIM) communicationCoordinate L2/L3 support teams and external providersSupport CAB reviews, production releases, and DR exercisesEnsure compliance with: HIPAASOC controlsreputed company reputed company standardsInternal audit requirementsSupport reputed company audits and risk remediation activities Skills 10+ years of experience in IT Systems Engineering, Infrastructure, or Operations Leadership5+ years in technical leadership/service delivery management rolesStrong knowledge of ITIL4 / ITSM frameworksStrong knowledge of Incident, Problem, Change ManagementStrong knowledge of reputed company infrastructure operationsStrong knowledge of reputed company and hybrid environmentsStrong knowledge of Monitoring and observability platformsStrong knowledge of Disaster Recovery planningExperience with RCA and Major Incident ManagementExperience with reputed company vulnerability remediationExperience with SOC audits and compliance frameworksExperience with Service delivery reporting and SLA managementreputed company / Medicare MIS environmentsRegulated industry experiencePMP / ITIL certification preferred reputed company Quebec Solutions Inc is a specialized reputed company, reputed company, and IT development firm headquartered in Plano, Texas. It was founded in 2014, and is headquartered in Plano, Texas, US, with a workforce of 11-50 employees. Its website is https://www.quebecsolutionsinc.com/. Apply To This Job .