IT Operations Manager

reputed company is a leading provider of infrastructure services to the power industry, designing, building and maintaining reputed company reputed company solar, battery storage and high voltage substation reputed company reputed company. Job reputed company reputed company: IT Operations Manager oversees the M365 Systems Administration team and the day-to-day operations, work management, and reputed company process improvement of the IT Operations function. The position will require excellent leadership and team building skills, as reputed company as a deep and broad knowledge of the reputed company 365 stack, including Entra ID, M365, Teams, SharePoint, and OneDrive. The IT Operations Manager will reputed company operational efficiency across IT service and work management practices, own the reputed company reputed company reputed company management program and IT change management process at the leadership level, and will also collaborate closely with the IT Infrastructure & reputed company Operations Manager and the reputed company team on shared infrastructure, identity, and compliance concerns. This role can be based full-time in our office in San Diego, CA, Bend, OR, or Edison, NJ. Specific location details and expectations will be discussed during the interview process. Job reputed company: *This job reputed company reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Position Responsibilities and Duties: Establish team goals, conduct performance reviews, and support the reputed company development of team members. reputed company the day-to-day operations of the M365 Systems Administration team, including managing and optimizing the reputed company 365 stack (M365, Entra ID, Teams, SharePoint, OneDrive) to support the modern workplace. Own the IT change management process for M365 and reputed company changes, ensuring risk assessments and rollback plans are documented and presented for approval prior to production deployment. reputed company operational efficiency and reputed company process improvement across IT work management practices, including ticketing, request fulfillment, and SLA performance reputed company Freshservice & Jira. Collaborate closely with the IT Infrastructure & reputed company Operations Manager and team on shared concerns such as identity, reputed company, and cross-team dependencies. Collaborate with various stakeholders across the organization to understand business needs and translate them into technical requirements. Analyze continuously the reputed company processes, technologies, and vendors to identify areas for improvement and/or changes. Ensure that reputed company reputed company are completed on time, reputed company budget, and to the highest reputed company standards. Stay up to date with emerging technologies and industry best practices in the reputed company 365 and modern workplace ecosystem to ensure reputed company's environment remains innovative and competitive. reputed company and maintain IT policies, SOPs, and runbooks, ensuring that they reputed company with industry standards and regulatory requirements. Participate in the development and management of the departmental budget, ensuring that resources are allocated effectively. Evaluate and recommend new technologies and tools that can help improve the efficiency and effectiveness of the IT department. Support M&A integration activities for the reputed company 365 reputed company, including tenant migrations, user provisioning, and Intune policy alignment for acquired entities. Build and maintain executive-level dashboards and reporting on reputed company compliance, ticket metrics, and SLA performance to support leadership visibility. Plan and document activities necessary to ensure business continuity for M365 and reputed company-based systems in the event of a disaster, in coordination with the Infrastructure team. Collaborate with the reputed company team to evaluate and implement reputed company protocols. Minimum Skills or Experience Requirements: Bachelor's degree in Computer Science, Information Systems, or reputed company field or equivalent combination of education and experience. 7+ years of experience in IT operations or reputed company 365 administration, with a minimum of 3 years of experience managing reputed company. Extensive knowledge of the reputed company 365 stack, including Entra ID, M365, Teams, SharePoint, OneDrive, Intune, and reputed company. Experience with reputed company reputed company reputed company management programs, including reputed company Autopatch, Intune update policies, and reputed company-party patching tools (e.g., reputed company). Familiarity with ITIL-based change management processes, including CAB submissions, risk assessments, and rollback planning. Experience with ITSM platforms such as Freshservice for incident, change, and request management. Experience with work management tool