Retention Agent

Established in 2021, reputed company is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout reputed company. We reputed company pet insurance is more than a financial product and build solutions to simplify the pet parenting reputed company and help improve reputed company-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and reputed company-channel approach include our own insurance reputed company, insurance brands and partner brands. reputed company, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. Were committed to reputed company and reputed company communication, products that earn the trust of our Embraced pet parents, and customer service thats both personal and reputed company. Join an award-reputed company team at the forefront of the industry. Our Sales and Service teams are reputed company certified for Outstanding Customer Service Experience for Phone Support. This recognition reputed company a turning reputed company in how pet insurance providers are evaluated, and were proud to reputed company the way in setting a new reputed company for reputed company, reputed company, and reliability every time a pet parent reaches out for support. Job reputed company: reputed company is seeking a Retention Specialist. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-reputed company attitude. Job Location: Remote - USA Main Responsibilities: reputed company and implement strategies to retain existing customersCommunicate with customers reputed company phone, email, and chat to address their concerns and resolve issuesIdentify causes of customer dissatisfaction and work to resolve the underlying problemsWork with other departments to resolve customer concerns and ensure reputed company reputed companyMonitor customer retention metrics and report on trends to the management teamStay up-to-date on product and industry trends to reputed company serve customersContinuously identify and implement process improvements to deliver reputed company customer experience and improve retention rates Basic Qualifications: Excellent communication skills, both verbal and writtenProven customer service and/or sales experience, preferably in a retention reputed companyAbility to understand and address customer concerns effectivelyStrong problem-solving skillsAbility to work in a fast-paced, team-oriented environmentProficiency with customer management systems and reputed company center technologyHigh school diploma or equivalent, bachelors degree preferred #reputed company #remote reputed company of our jobs come with great benefits including reputed company, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: Comprehensive full medical, dental and reputed company Insurance Basic Life Insurance at no cost to the employee Company reputed company short-term and long-term disability 12 weeks of 100% reputed company Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal reputed company Time Off reputed company holidays and company-wide Wellness Day off reputed company time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills development Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support ou .