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Job Summary We are looking for a Customer Support Executive for the Email Process to handle customer inquiries and resolve issues through email. The ideal candidate should have prior experience in email-based customer support, possess excellent written English skills, and be committed to delivering a high level of customer satisfaction. Key Responsibilities - Respond to customer queries and concerns through email in a skilled and timely manner. - Provide accurate information regarding products, services, accounts, or transactions. - Resolve customer complaints while ensuring customer satisfaction. - Escalate unresolved or complex issues to the relevant team. - Maintain accurate records of customer interactions in the CRM/ticketing system. - Ensure compliance with company policies, quality standards, and Service Level Agreements (SLAs). - Maintain professionalism and confidentiality while handling customer information. Compensation: From 20,000.00 per month Benefits: - Provident Fund Work Location: In person .