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We are a leading Conversational-AI-Platform, enabling companies to automate customer service and sales with AI-based automation.RequirementsAt least 3+ years of experience in B2B SaaS Customer Success or Account Management, preferably in the field of AI, MarTech, customer service software, or complex communication solutions.Eloquent communication skills for moderating workshops and value-based storytelling.Deep understanding of software architectures, APIs, and integrations.Demonstrated successes in increasing NRR / GRR and identifying and closing expansion potential (up- & cross-selling).Ability to interpret complex KPI dashboards in a logical and actionable way.BenefitsHigh Performance & Flexibility (4-day week at full focus)Direct Impact and attractive bonus modelGrowth & Tech Expertise through structured onboarding and coachingOriginally posted on Himalayas Apply To this Job .