Remote Senior Customer Success Manager (Remote IL)

Note: The job is a remote job and is open to candidates in USA. Nodes & Links is a deep-tech start-up developing an AI-first SaaS platform aimed at improving management of large projects. The Senior Customer Success Manager will lead relationships with enterprise customers, focusing on onboarding, adoption, retention, and expansion across a portfolio of accounts.ResponsibilitiesManaging a portfolio of enterprise customer accounts as the main post-sale contactLeading onboarding and implementation activity to set customers up for successBuilding success plans tied to customer goals, adoption, and measurable outcomesRunning regular customer meetings, business reviews, and value conversations with key stakeholdersMonitoring customer health, product usage, and engagement to identify risks and opportunities earlyDriving renewals and supporting expansion opportunities across existing accountsActing as the voice of the customer internally and sharing feedback with Product and EngineeringWorking closely with cross-functional teams to resolve issues and improve the customer journeySkillsAt least 5 years' experience in a relevant customer-facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager, or Implementation ManagerExperience managing Enterprise SaaS customersA strong track record in onboarding, adoption, retention, and renewal managementExcellent stakeholder management skills, including confidence working with senior customer contactsStrong communication skills, both written and verbalA proactive, commercially minded, and customer-focused approachExperience in construction, infrastructure, project controls, or a related industryFamiliarity with Primavera P6 or similar planning toolsExperience working with complex workflows, data-driven platforms, or technical SaaS productsExposure to QBRs, executive reporting, and value-led account managementBenefitsEquity in Nodes & Links - we are all in this together Health insurances & 401K plans Remote work budget, to build your perfect set up ($500 year 1 + $100 year 2) Personal development budget, to keep growing ($1,000 pa) Annual #workation trip, to work and have fun with your teammates. We've been to Budapest, Crete, Aegina (x2) Wedding/Civil Partnerships additional leave on us Company OverviewNodes & Links is a pioneering technology company that partners with global leaders in critical infrastructure. It was founded in 2019, and is headquartered in London, England, GBR, with a workforce of 11-50 employees. Its website is https://www.nodeslinks.com/. Apply To this Job .