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Job Summary Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Manager Job Description Summary . Job Description Summary A career within Enterprise Architecture services, will provide you with the opportunity to bring our clients a competitive advantage through defining their technology objectives, assessing solution options, and devising architectural solutions that help them achieve both strategic goals and meet operational requirements. We help build software and design data platforms, manage large volumes of client data, develop compliance procedures for data management, and continually researching new technologies to drive innovation and sustainable change. Responsibilities Strategic Advisory Platform Leadership: Define enterprise ServiceNow roadmap aligned to business strategy and digital transformation goals. Provide architectural leadership across multi-module implementations (ITSM, ITOM, ITAM (SAM, HAM) HRSD, SPM, GRC). Any 3 above mentioned modules hands-on experience will be mandatory. Advise clients on platform rationalization, consolidation, governance, and optimization strategies. Lead architecture workshops, solution envisioning sessions, and executive design reviews. Enterprise Architecture Solution Design: Design scalable, secure, and high-performing ServiceNow architectures aligned to CSDM and enterprise standards. Own end-to-end solution design including integrations, data architecture, security model, and environment strategy. Establish architectural guardrails, development standards, DevOps governance, and upgrade strategy. Lead complex integrations with ERP, HR, IAM, monitoring tools, cloud platforms, and third-party systems. AI Intelligent Automation Enablement: Drive adoption of ServiceNow AI capabilities including: Now Assist (Generative AI) Predictive Intelligence AI Search Virtual Agent Conversational AI AIOps (Event correlation anomaly detection) Identify high-value AI/automation use cases to improve operational efficiency and user experience. Ensure responsible AI governance, data privacy, and performance monitoring. Governance, Risk Compliance: Establish platform governance frameworks including instance strategy, role-based access, and security controls. Lead upgrade planning, technical debt management, and lifecycle optimization. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .