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Role & responsibilities : - Manage and support daily branch operations to ensure smooth functioning. - Assist the Branch Head in achieving business targets, sales growth, and collection efficiency. - Drive Gold Loan business by acquiring new customers and maintaining existing relationships. - Ensure proper handling of loan processing, documentation, verification, and disbursement activities. - Monitor branch performance and support the team in achieving assigned goals. - Handle customer queries and provide effective solutions to improve customer satisfaction. - Coordinate with internal teams for operational activities and compliance requirements. - Maintain accurate reports related to branch operations, business performance, and customer activities. - Ensure adherence to company policies, processes, and regulatory guidelines. Preferred Candidate Profile: - Graduate/Postgraduate candidates from any discipline. - Candidates with 2 to 5 years of experience in Banking, NBFC, Gold Loan, or Financial Services preferred. - Solid knowledge of branch operations and customer relationship management. - Experience in sales, business development, and target achievement. - Good communication, leadership, and team-handling skills. - Ability to manage branch activities independently and take ownership of responsibilities. Key Skills: - Gold Loan Operations - Branch Management - Sales & Business Development - Customer Relationship Management - Team Handling - Collection Management - Banking/NBFC Experience .