Process Expert, Operations Immediate Start Chennai (India)

We are on the lookout for an expert Process Expert, Operations to join our diverse team at A.P. Moller - Maersk in Chennai. Growing your career as a Full Time Process Expert, Operations is an amazing chance to develop productive skills. If you are strong in decision-making, people management and have the right initiative for the job, then apply for the position of Process Expert, Operations at A.P. Moller - Maersk today! Prospect Purpose/Summary: Be a custodian of the customer for any issues or queries that the customer may have during his shipping lifecycle. Ensures that all cases/emails/chats are monitored and actioned timely and in co-ordination with all relevant parties. The mission is to minimize delays, minimize customer efforts, improve customer satisfaction, Net promoter score, extra costs, and overall impact on Customer Satisfaction.Roles and Responsibilities: - To monitor CRM and Maersk system for new email flags and responses from the customers. Replying to the customer by coordinating with various departments and by using all tools available. Ensures effective issue resolution. Accountable for completion of email/tasks within a defined regional scope. Co-ordinates closely with Customer Service teams in the front-line offices and with other teams in our Global Service Centers. Provides First Contact Resolution and minimize multiple contacts by the customer/s Ensures that Quality, NPS and C-SAT is always maintained at the highest-level. Co-ordination with internal and external stake holders. Team: Dangerous Cargo Management Who we are looking for Willingness to work in Perpetual night Shifts. Excellent Communication skills both written and spoken. Should be willing to work with complex and multiple systems. Ability to multi-task. Customer centric and proactive improvement Mindset. Self-driven, ambitious and quick learner. Assertiveness (to drive the actions timely and escalate where necessary). Process Expert, Operations Advantages of working as a Process Expert, Operations in Chennai: Excellent benefits Advancement opportunities Attractive package .