Central Operations Offline Retail

About the RoleThis is the role that keeps our pan-India store fleet running consistently, efficiently and to a high standard every day, in every store. As the owner of the backend operating system behind our retail network, you will define how stores operate, how compliance is verified, how technology is used to measure and improve performance, and how change is rolled out across thousands of stores without disruption. Key Responsibilities Store Technology & AI Implementation: Drive the ideation and rollout of the AI charter and operations technology across the store network. Backend Operations SOPs: Define, document and maintain the end-to-end SOPs governing backend store operations. Audit Mechanisms & Corrective Action: Design and own the audit framework and scoring mechanisms used to assess store compliance against SOPs. Change Management at Stores: Own change management across the network, including Visual Merchandising resets and new-launch readiness. Training Compliance & Consequence Management: Partner with the Academy team to drive training-calendar adherence, tracking completion across the network and nudging regional leaders. .