Agency Operations Lead

Agency Operations Lead Location: Pune (Hybrid) Experience: 510 Years About Tuesdays Corp Tuesdays Corp is a B2B growth and communications company working with technology companies, startups, industrial businesses and enterprise brands to build market visibility, executive thought leadership and revenue-focused marketing initiatives. We partner closely with founders, CXOs and marketing leaders to translate complex businesses into compelling narratives through content, video, communities, events and strategic marketing programs. As we evolve into a more strategy-led business, we are looking for an Agency Operations Lead who can build operational excellence across the organization and become the driving force behind seamless project delivery, team coordination and client success. Role Overview You will own the operational engine of the company. You will ensure projects move on time, teams stay aligned, clients receive an exceptional experience, and internal systems continue to improve as the company grows. Your objective is simple: Enable the leadership team to spend less time managing execution and more time building the business. Key Responsibilities Project & Delivery Operations Own end-to-end project planning and execution across multiple client accounts.Build detailed project timelines, workback schedules and delivery calendars.Ensure every project is delivered on time, within scope and with exceptional quality.Identify delivery risks early and proactively resolve them.Conduct regular project health reviews and status reporting. Team Operations Allocate work across internal teams and freelancers.Track team bandwidth, capacity and utilization.Drive accountability through regular follow-ups.Ensure clear ownership of every deliverable.Improve collaboration between content, design, video, performance marketing and external partners. Client Operations Be the primary operational point of contact for clients.Schedule meetings, maintain action trackers and follow up on deliverables.Drive retention and renewal targets for continuous business cycleEnsure every client receives proactive communication.Manage approvals, revisions and delivery timelines.Build systems that create a consistent client experience. Process Improvement Document and standardize agency processes.Create SOPs for recurring workflows.Identify operational bottlenecks and eliminate inefficiencies.Continuously improve project management systems and reporting.Introduce automation wherever appropriate using AI and no-code tools. Business Operations Maintain project profitability by monitoring effort vs scope.Track project budgets and resource allocation.Support proposal planning by estimating timelines and execution effort.Coordinate with finance on invoicing milestones and payment tracking.Assist leadership with operational reporting and business dashboards. AI & Operational Excellence Use AI tools to improve productivity across operations.Identify repetitive workflows that can be automated.Continuously evaluate new tools that improve speed, collaboration and quality.Build an AI-first operational mindset across the company. What Success Looks Like Within 90 days, you should have: Complete visibility across all active projects.Standardized project management processes.Improved delivery timelines and accountability.Reduced founder involvement in day-to-day execution.Increased client satisfaction through proactive communication.Better workload planning across the team.Operational dashboards that provide leadership with clear visibility. Skills & Experience We're looking for someone who has: 510 years of experience in agency operations, project management or client delivery.Experience working in marketing, branding, digital, content or creative agencies.Strong project planning and coordination skills.Excellent stakeholder management abilities.High attention to detail and exceptional organizational skills.Experience managing multiple projects simultaneously.Strong written and verbal communication skills.Ability to work independently and make decisions.Comfort working in a fast-moving entrepreneurial environment. Preferred Tools Experience with one or more of the following: ClickUp, Asana, Monday.com or NotionGoogle WorkspaceMicrosoft OfficeSlackAI tools such as ChatGPT, Claude or Gemini for workflow optimization Who Will Thrive Here You are someone who: Loves creating order from complexity.Enjoys solving operational problems before they become crises.Takes ownership instead of waiting for instructions.Communicates proactively.Thinks in systems rather than individual tasks.Can balance structure with speed.Is comfortable working directly with founders and senior leadership.Wants to help build a company, not just manage projects. Why Join Tuesdays Corp You'll play a central role in shaping the next phase of our company. You'll work directly with leadership, influence .