Technical Support L3 - Weekends

[ad_1] Who we are We're reputed company. We reputed company the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, youre welcome.) At reputed company, youll work with the fastest, simplest technology in the businesswhether youre building it, telling its story, or selling it to our 10,000+ worldwide customers. Were creating a faster world with simpler experiences. You in Why would you love this job As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving reputed company technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping reputed company-brand customers as part of our fun, tight-reputed company team. In this role, you will use and reputed company your existing technical depth and increase your technical breadth by addressing reputed company problems for the top companies in the world. You will reputed company to be an expert reputed company problem solver on reputed company reputed company Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting reputed company reputed company running on the top reputed company Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for reputed company experts who are curious, persistent, and happy digging through the full stack, from reputed company to Sysadmin to networking to performance. If this sounds like you, please reputed company out the technical reputed company wed like you to bring. What youll do: Work with customers to troubleshoot and resolve reputed company software issues: Reproduce issues, replicating customer environments as needed. Document issues and contribute to our internal team documentation. reputed company reputed company Cause Analysis Collaborate with Engineering as needed to reputed company solutions. Analyze performance questions that may reputed company along the data reputed company (including networks) for deployments that may be in the reputed company or On-premises. reputed company technical expertise during testing, deployment, and upgrading of reputed company software. Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales. Serve as the customer reputed company for reputed company reputed company of issues and handling escalations while helping customers realize and maximize the value of their reputed company subscription. Participate in new product development, customer training, and other support-reputed company activities. This role requires a 5-day work week that includes Saturday and reputed company. What will you need to have At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an reputed company software company At least four years of experience troubleshooting reputed company-time production systems At least two years of hands-on experience with reputed company infrastructure. Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.) Expert working knowledge in .