🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
What Youll Do Customer Communication o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed Troubleshooting Skills o Troubleshooting of customer reported incidents and system alerts in the areas of JVM Diagnostics domain expertise o Identify, debug and troubleshoot break fix issues for quick resolution o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents o Respond and resolve issues within agreed service levels Collaboration & Knowledge Sharing o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures o Mentor and train other team members with tech solutions WHAT YOU BRING 7-10 years hands-on experience in supporting JVM workplace Extensive hands-on experience in debugging issues with JVM JVM diagnostics (thread dump, heap dump, Garbage Dumps) Experience with analyzing thread dumps, heap dumps, and Garbage dumps Experience with outofmemory patterns and providing recommendations Experience troubleshooting thread leaks Preferred skills and qualifications Bachelor's degree in Computer Science, Information Technology, or Software Engineering \n \n .