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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures. Key responsibilities:Ensure that the assigned infrastructure at the client site is configured, installed, tested andEnsures that the assigned infrastructure at the client site is configured, installed, tested and operational.Ensures that any software that is part of the solution is installed and configured according to client requirements.Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.Ensures the efficient and comprehensive resolution of incidents and requests.Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.Provides second line remote and onsite technical support to clients.Provides second line field engineering services to clients.Reports and escalates issues to 3rd party vendors if necessary.Follows the required handover procedures for shift changes to ensure service continuity. To thrive in this role, you need to have:Good communicate skills, both verbal and written.Ability to plan activities and projects well in advance and take into account possible changing circumstances.Ability to maintain a positive outlook at work.Ability to work well in a pressurized environment.Ability to work hard and put in longer hours when it is necessary.Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.Ability to adapt to changing circumstances.Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic qualifications and certifications:Bachelor's degree or equivalent in Information Technology or Computing or relatedProfessional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc. Required experience:Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.Moderate level experience in technical support to clients.Moderate level experience in diagnosis and troubleshooting.Moderate level experience providing remote support in Networking technologies.Moderate level experience in relevant technology. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.