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Manager B2B Demand & Customer Experience Mumbai Interested please connect with MAHEK 9137263337 and drop CV at quotientconsultancy@gmail.com Company is the largest premium bakery and patisserie brand in India. Manager B2B Demand & Customer Experience Reporting To: Business Head Corporate & Institutional Business Function: B2B Sales Demand & Customer Experience Team Size: 56 Inbound Sales Executives Location: Head Office Role Overview The Manager B2B Demand & Customer Experience is responsible for maximizing revenue from all inbound B2B opportunities while ensuring an exceptional customer experience. This role owns the complete inbound funnelfrom lead management and outreach planning to order conversion, customer satisfaction, and seamless handoff to fulfilment teams. Key Responsibilities Revenue & Team Leadership - Lead, coach, and develop a high-performing inbound sales team. Drive productivity, conversion, revenue achievement, and customer satisfaction.Establish performance metrics, conduct pipeline reviews, and build a culture of accountability. Lead & CRM Management - Own all inbound B2B leads across stores, website, referrals, and partner channels.Ensure CRM discipline, lead tracking, data accuracy, and timely follow-ups.Develop outreach calendars, re-engagement campaigns, and customer nurturing programs. Order Conversion & Handoff - Support the team in closing complex and high-value opportunities. Ensure accurate and complete transfer of confirmed orders to fulfilment teams.Define and maintain handoff processes to eliminate execution gaps. Customer Experience - Establish service standards across all customer touchpoints. Manage escalations, complaint resolution, and customer recovery initiatives.Drive customer delight, repeat business, referrals, and long-term relationships. Reporting & Continuous Improvement - Monitor funnel performance, response times, conversion rates, and customer metrics.Identify process improvements and implement best practices across the inbound journey. Qualifications & Experience - 36 years of experience in B2B, corporate sales, or account management. Prior experience in F&B, FMCG, gifting, retail, or consumer businesses preferred.Experience leading teams and managing high-volume inbound opportunities.Strong CRM, sales planning, and customer management capabilities. Key Competencies - Revenue LeadershipCRM & Process ExcellenceCustomer Experience ManagementCampaign & Outreach PlanningData-Driven Decision MakingCross-Functional Collaboration .
Most are in India and the US. Here's how to pick the right one for you.
74.689Jobs
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WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.
Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.
The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.
Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.