Inbound Customer Care Hiring (India)

We are looking for dynamic and customer-focused professionals to handle inbound customer service calls for a leading banking process. The role involves assisting customers with banking-related queries, account information, digital banking support, and service requests while delivering an excellent customer experience. Key Responsibilities - Handle inbound calls from banking customers professionally and efficiently. - Assist customers with account-related queries, balance inquiries, transaction details, and banking services. - Provide support for debit cards, credit cards, internet banking, mobile banking, and UPI-related concerns. - Resolve customer complaints and escalate complex issues to the appropriate department when required. - Maintain accurate records of customer interactions in CRM systems. - Ensure compliance with banking policies, security guidelines, and quality standards. - Achieve customer satisfaction and service level targets. - Educate customers about banking products and available services. Required Skills - Excellent communication skills in English and Hindi. - Strong customer service and problem-solving abilities. - Basic computer knowledge and typing skills. - Ability to handle customer queries with patience and professionalism. - Comfortable working in rotational shifts (if applicable). - Knowledge of banking products and digital banking services will be an added advantage. Eligibility Criteria - Undergraduate, Graduate or Any Graduate in any discipline (preferred). - Freshers are welcome to apply. - Experience in Customer Service, BPO, Banking, Financial Services, or Call Center operations is an advantage. - Positive interpersonal and listening skills. Compensation: 15,000.00 - 25,000.00 per month Benefits: - Health insurance - Provident Fund Work Location: In person .