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Hexaware is hiring for the social media ORM process. Eligibility - HSC/Graduate - Minimum 6 months of International Voice Process and ORM (Online Reputation Management) experience Work Schedule: - 247 Rotational Shifts (9-hour shifts) - 5 Working Days - 2 Rotational Week Offs Key Responsibilities: - Provide customer support through social media and email - Handle customer queries and complaints across social media platforms and email - Ensure timely and accurate responses - Collaborate with internal teams to resolve customer issues - Maintain accurate records of customer interactions and transactions - Follow up with customers to ensure complete resolution Interview Process: - HR Round - Email Assessment - Chat Versant - Operations Round - Client Round - Typing Test (30 WPM with 90% Accuracy) Transport Boundaries: - Ghatkopar to Ambernath - Panvel to Chembur - Panvel to Thane If you're interested or know someone who would be a valuable fit, feel free to get in touch. Contact 8535847450 - Puja Sah .