Team Lead-Cash Applications (Gurugram)

Role & responsibilities: - Lead and manage daily cash application operations, ensuring timely and accurate posting of customer payments. - Oversee processing of checks, EFTs, ACH/Wire transactions, lockbox payments, and credit card transactions as per defined SOPs. - Ensure timely resolution of unapplied cash, suspense items, short payments, duplicate payments, and other payment discrepancies. - Monitor team productivity, quality, and SLA adherence through regular reviews and reporting. - Review and audit payment postings to ensure accuracy and compliance with internal controls and accounting guidelines. - Manage workload allocation and ensure smooth workflow across the team. - Drive timely closure of ServiceNow tickets and monitor ticket aging. Support escalations and coordinate with Collections, Treasury, Billing, and other stakeholders for issue resolution. - Prepare and share operational dashboards, KPIs, and performance metrics with leadership. - Identify opportunities for process improvement, automation, and operational efficiency. - Ensure that SOPs, process documentation, and training materials are updated and maintained. - Lead cross-training initiatives and ensure business continuity planning within the team. - Coach, mentor, and develop team members through regular feedback and performance discussions. - Assist management in hiring, onboarding, performance evaluations, and development planning. - Ensure compliance with company policies, internal controls, audit requirements, and accounting standards. - Support transition activities, process migrations, and implementation of current tools or workflows where applicable. - Build strong working relationships with internal and offshore stakeholders while maintaining high service standards Preferred candidate profile - B. Com, M. Com, MBA (Finance), or equivalent qualification - 6 to 8 years of overall experience with 46 years in Cash Applications / Accounts Receivable / OTC operations - Prior experience in team handling or supervisory responsibilities preferred - Strong understanding of end-to-end Order to Cash processes Experience working with ERP systems and shared services environments Good analytical, problem-solving, and stakeholder management skills - Strong verbal and written communication skills - Proficiency in MS Office applications, especially Excel and reporting tools - Ability to work under pressure and manage multiple priorities effectively . - Focus on continuous improvement, process excellence, and customer service .