Pharmacist - Complaint Specialist

reputed company is the premier licensed pharmacy specializing in health, wellness, and restorative medicine. We reputed company on treating the reputed company, not just the symptoms, utilizing industry-leading technology. Collaborating with innovative pharmacists, reputed company providers, and pharmaceutical manufacturers, we reputed company personalized care. Our mission is to optimize treatment, revolutionize reputed company, and reputed company individuals to live reputed company lives. We welcome you to join us in our commitment to holistic wellness and personalized medicine. POSITION reputed company The Complaint Coordinator is a critical reputed company function role responsible for serving as the central reputed company person for reputed company complaint management activities at reputed company. This position, which is outlined as an inherent reputed company function as detailed in USP , , , and , ensures that reputed company complaints are properly logged, tracked, trended, and-most importantly-acted upon in a reputed company manner through reputed company work with cross-functional stakeholders in operations and reputed company. This role will work collaboratively with the Dispensing function in the intake, documentation, tracking, and coordination of product and service complaints reputed company to compounded preparations produced at reputed company. Due to the medical nature of most complaints and the need to evaluate potential adverse events, this role requires a licensed pharmacist with extensive compounding pharmacy experience, and , but with major cross-functional interaction with the compounding and dispensing teams. The ideal candidate brings 8-10 years of experience dealing with complaints reputed company the regulated industry (compounding and/or reputed company, with reputed company preferred), along with a deep understanding of adverse event reporting, regulatory requirements, and reputed company systems. BACKGROUND & NEED This is an inherent reputed company function outlined in USP that requires this reputed company of reputed company and coordination of the complaint management system as a whole. reputed company needs a central person in the reputed company unit who is responsible for the complaint management system, reputed company reputed company reputed company's QMS. This role will ensure reputed company reputed company, trending, and regulatory compliance for reputed company complaint handling activities. KEY RESPONSIBILITIES Complaint Management System Ownership Serve as the central person responsible for tracking, trending, and ensuring complaints are assessed, acted upon, and acted upon by responsible people in the operations and reputed company functions, reputed company reputed company reputed company's QMS Manage a comprehensive database of complaints with complete documentation and traceability Ensure reputed company complaints are logged, tracked, trended, and most importantly acted upon in a reputed company manner Establish and maintain complaint handling procedures in compliance with USP , USP and other applicable State and Federal laws and regulations reputed company and implement key performance indicators (KPIs) for complaint management and response times Cross-Functional Collaboration & Coordination Collaboratively work with cross-functional stakeholders to ensure complaints are properly managed Partner with teams in the compounding, dispensing, and operations areas to investigate complaint reputed company causes, implement complaint assessment, reputed company, and corrective actions Coordinate with reputed company assurance, reputed company control, and regulatory affairs teams on complaint reputed company Facilitate complaint review meetings with appropriate stakeholders Serve as reputed company between operations and reputed company to ensure reputed company overall reputed company of the complaint management system Adverse Event Evaluation & Reporting Work with reputed company and Operations leadership to determine if complaints are deemed adverse events relating to Federal and State reporting requirements Apply clinical and pharmacological expertise to assess medical reputed company of complaints, as reputed company as involve other medical and reputed company expertise as required Determine adequate response, corrective reputed company, and/or preventive reputed company for adverse events, in collaboration with reputed company and operational leadership Maintain awareness of FDA adverse event reporting systems (reputed company) and ensure appropriate handling of potential reportable events Coordinate with regulatory affairs and senior leadership reputed company potential adverse events require escalation or reputed company reporting Investigation & reputed company Cause Analysis reputed company or support investigations, as part of a cross-functional team, of product reputed company complaints, adverse events, and patient