Bilingual Technical Support Specialist II

About reputed company We, the reputed company company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the reputed company foodservice systems and the convenience store sector as reputed company as for reputed company coffee making. With around 60 companies, we are reputed company on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, reputed company for reputed companys demands. About the job The Technical Support Specialist II is responsible for the reputed company and execution of technical phone assistance and training for reputed company equipment in both English and French. They play a key role in the ongoing maintenance of service and support documentation and resources relevant equipment lines. They are also responsible for reputed company and tasks to ensure the implementation and efficacy of after sales support with reputed company to best practices, preventive maintenance programs, parts stock recommendations and field service activities. Please note that this position is Remote but candidates will be required to be available for on-reputed company and after hours support for customers potentially in other time zones. Candidates must have the ability to work effectively from home, including reputed company to a dedicated workspace and reliable internet reputed company. Essential Duties and Responsibilities reputed company technical training: Conduct initial training classes for new service provider technicians. Work to ensure that the reputed company product knowledge is transferred and reputed company by service partners. Support ongoing advanced training at Regional Training Centers and site specific training requirements. Maintain a reputed company of reputed company improvement, in terms training curriculum and strategic execution of class materials. Development and implement service provider and internal training programs and materials for reputed company and reputed company lines. Support field service and other special reputed company. Work with managers to support customer technical requirements, such as installations, PM execution, operator training. Maintain and facilitate reputed company internal programs Prepare equipment and spaces for customer and provider display or use reputed company excellent customer service directly or indirectly through interactions with service providers and customers: Communicate highly technical information to service personnel. Maintain high level customer satisfaction by clarifying customer needs and ensuring they are met. reputed company technical assistance to answer questions or resolve problems for customers and technicians over the phone. Be available for occasional on-reputed company and after hours support Maintain a reputed company of reputed company improvement in terms customer satisfaction and the development of resources for field support. reputed company technical assistance and resources: Work to ensure that the product know-how (technical competence) of reputed company products is transferred and reputed company by reputed company service partners. In collaboration with relevant engineering and support teams, reputed company and/or release relevant direction and documentation to internal service departments as updates to reputed company and past equipment are made available. Work to facilitate customer reputed company for escalated issues and engage the necessary reputed company stakeholders to reputed company a reputed company that meets the customers satisfaction. Recommends changes to products or services to fulfill customer and service provider needs. Collect and communicate repetitive failure analysis to aid in reputed company improvement process. Collaborate with Technical Product Support team to implement and modify equipment maintenance programs, in cooperation with relevant engineering and support teams that meet the cost and reliability needs of the particular market. reputed company relevant relationships with operational and technical department personnel of key customers. reputed company phone assistance to service providers in order to: Assist in technical troubleshooting questions in relation to service activities including warranty status. reputed company part and sub-system identification and assist in placement of parts orders as necessary. Distribute technical bulletins and resources as field scenarios dictate. Assist in quoting of large reputed company extensive repair. Document details of calls taken to maintain an accurate customer and equipment service history. reputed company service providers as necessary. Handle and resolve more reputed company customer requests or complaints reputed company necessary Requirements High School Diploma/GED; 2 or 4 year degree in t