HR Shared Services Specialist I (Mumbai)

POSITION SUMMARY: Reporting to the HR Shared Services Supervisors and/or Managers, HR Specialist I is responsible for processing routine transactions and responding to standard employee inquiries. The HR Specialist I serves as the first point of contact for employees seeking HR support and plays a crucial role in maintaining the integrity of HR data and processes to address and triage inquiries. ESSENTIAL FUNCTIONS: - Respond to employee inquiries promptly and accurately via the BMC Helix system, providing clear and concise information. - Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution. - Process transactions related to employee personal data with a high level of accuracy and attention to detail. - Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures. - Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees. - Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience. - Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis. EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS: Essential: - Up to 3 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities. - Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner. - Proficiency in using HR Information Systems and case management tools. - Excellent data entry skills with a focus on accuracy and speed. - Ability to multitask and prioritize work in a high-volume, fast-paced environment. - Familiarity with HR processes and best practices, particularly within a shared services context. - Solid verbal and written communication skills, including English language skills. Desirable: - Experience in a shared service center or customer support role, preferably within an HR function. - Effective problem-solving skills with the ability to identify and escalate issues appropriately. - Positive communication skills, capable of explaining HR processes and policies clearly to employees. - A team player with a positive attitude and the ability to work collaboratively with colleagues. - Eagerness to learn and adapt to new technologies and processes within the HR field. .