Senior Technical Consultant Scale Specialist Lead (Power Platform

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our peopleKyndrylsthat means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role The Role: You are the offshore specialist leader for tenanttotenant Power Platform migration (Power Apps, Power Automate, environments, governance and remediation). You provide the technical patterns and escalation support that enables Scale squads to plan waves confidently and enables the Factory to execute remediation at pace. Tenanttotenant Power Platform moves require disciplined preparation and postmigration reconfiguration; your role is to reduce disruption by creating repeatable runbooks and accelerating complex issue resolution. Key Responsibilities: - Own Power Platform tenanttotenant migration patterns for your aligned region; act as escalation authority. - Define and maintain runbooks for app/flow migration preparation, execution, validation and remediation. - Guide environment strategy, governance (including DLP considerations) and dependency mapping for wave planning. - Troubleshoot complex defects (connection references, permissions, ownership transitions, connector behaviour, environment settings). - Coordinate with Entra Apps and Identity specialists for auth/service principal dependencies and consent-related blockers. - Provide wave risk assessments for businesscritical apps/flows; define mitigation and rollback patterns. - Ensure evidence capture and signoff artefacts are correctly produced for migrated assets. - Maintain known fixes catalogue and drive root cause elimination to reduce repeat defects. - Support cutovers and hypercare for Power Platformcritical business functions. - Provide reporting inputs on defect categories, remediation throughput and quality trends. Who You Are MustHave: - Delivered tenanttotenant Power Platform migration work in production (specialism mandatory). - Strong handson Power Platform capability (Power Apps/Power Automate), including admin and remediation practices. - Proven ability to build runbooks and validation routines suitable for repeatable, largescale execution. - Strong troubleshooting skills across connectors, permissions, ownership and environment governance issues. - Willingness to align working hours to regional cutovers (early/late calls) and support extended hours when required. - Strong documentation discipline and ability to coach engineers through repeatable patterns. - Comfortable operating within strict governance and evidence requirements. GoodtoHave: - Experience with ALM patterns (solutions, pipelines, source control) and governance frameworks. - Dataverse familiarity and security role implications during tenant transitions. - Microsoft certification alignment relevant to Power Platform (or equivalent experience). - Experience working in regulated environments with strict audit evidence requirements. Interpersonal & Consulting Skills: - Clear risk communicator; protects businesscritical automations through disciplined readiness. - Calm escalation approach and structured troubleshooting. - Strong crossteam collaboration (Entra Apps/Identity, business app owners, adoption teams). - Coaching mindset; enables factories and squads through patterns and templates. - Outcomefocused; balances speed with governance and quality. - Strong written communication: tickets, handovers, playbooks. Typical Deliverables / KPIs: - Defect rate reduction and improved firsttime success for migrated assets. - MTTR for Power Platform migration blockers. - Repeat issue elimination through runbook and pattern updates. - Evidence capture completeness for migrated apps/flows. - Business acceptance rate and reduced disruption incidents during cutovers. Shift / Working Pattern Notes: - Scale teams operate as a cohesive unit within a followthesun project delivery model. Each scale team works an 8hour shift, scheduled across a 24hour global working day. Structured handovers between scale teams are mandatory and cutover periods may require rota flexibility. Being You The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging being a valued, respected, trusted member