Guest Service Associate Raipur (India)

A Guest Service Associate (GSA) Food & Beverage is responsible for serving guests, maintaining service standards, and ensuring a smooth dining experience in the hotels restaurant, banquet, or caf. Guest Service Welcome and greet guests politely Take food & beverage orders accurately Serve food and drinks as per hotel standards Ensure guest satisfaction and handle basic complaint Restaurant Operations Set up tables (cutlery, glassware, linen) Maintain cleanliness of dining and service areas Transparent tables and reset for next guests Assist in buffet or banquet setup Food & Beverage Knowledge Explain menu items and make recommendations Upsell dishes, combos, or beverages Coordinate with kitchen for special requests Hygiene & Safety Follow food safety standards (HACCP basics) Maintain personal grooming and uniform Ensure clean-as-you-go practices Billing & Coordination Assist in billing or POS entry (if required) Coordinate with kitchen and bar for timely service Inform guests about delays or availability Closing Duties Clean service stations and equipment Restock items Complete daily checklists Qualification & Skills Minimum: 12th pass / Hotel Management diploma (preferred) Fresher or 01 year experience Skills: Good communication (Hindi + basic English) Customer service attitude Teamwork & flexibility Basic hospitality etiquette Work Conditions: Rotational shifts (morning/evening/night) Standing for long hours Quick-paced environment (especially during events/banquets) Compensation: 8,000.00 - 10,000.00 per month Perks: Cell phone reimbursement Food provided Provident Fund Work Location: In person .