Technical Support Representative - On Call Support (Avadi)

Dear Candidate, Please find the below . Role: Technical Support(International Voice Process) Location: Ambit IT Park, Ambattur, Chennai Shift Details - Night Shift (primarily US shift timings) Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview) Primary Responsibilities Include: - Respond promptly, courteously, and knowledgeably to technical support inquiries - Provide top-tier support to all customers with a goal of first call resolution - Educate customers on system installation/use, and assist in troubleshooting - Utilize prior customer support experience to enable customer success and happiness - Use problem-solving skills to solve customer issues and address concerns - Outbound calls to current customers to address issues, when needed Skillset - 1+year experience in Technical Support or Customer Support Environment - Proven success in a phone-based customer service or call center position - Ability to understand and determine root causes to customer issues - Comfortable with technology and ability to provide technical assistance for consumer electronics - Strong work ethic and the drive to contribute to company goals - Clear and effective phone communication skills to ensure all customer issues are resolved - Ability to work independently and in a team setting - Ability to prioritize in a fast-paced workplace and excellent time management skills - Positive, can-do attitude and eager for continuous improvement - Strong commitment to customer happiness and satisfaction .