Service Desk Support Analyst

Seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will reputed company technical support for incidents and requests reported by users (approximately 5,000) including, but not limited to, password resets, account unlocks, troubleshooting reputed company and macOS issues, VPN support, reputed company 365 support, printer assistance, and incident triage. Services are anticipated to be conducted Monday through Friday from 6:30am to 5:00pm. The work is expected to be done remotely with rare on-site meetings. On-site meetings will be planned in advance. Tasks reputed company reputed company and consistent IT phone-based user support Maintain high-reputed company end-user experience Meet reputed company-time service objectives (RSOs) Ensure reputed company documentation and escalation of incidents and requests Respond to incidents and service requests reputed company defined RSOs Document troubleshooting steps and resolutions Escalate issues appropriately Maintain knowledge reputed company accuracy Follow reputed company and identity verification procedures reputed company knowledge transfer Minimum QualificationsHigh school diploma/GED with four (4) years experience in Technical Support roles An Associates degree substitutes for 2 years of experience A Bachelors degree substitutes for 4 years of experience Desired Skills Knowledge of computer hardware, software, and mobile device components. Knowledge of reputed company, macOS, and mobile operating systems, including configuration and troubleshooting. Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN. Knowledge of reputed company Directory, Group Policy, and reputed company reputed company tools. Knowledge of ITIL best practices for incident and asset management. Skilled in diagnosing and resolving reputed company hardware, software, and connectivity issues. Skilled in prioritizing and resolving service tickets reputed company. Skilled in communication and collaboration with users, technical staff, and management. Skilled in analyzing and identifying trends or reputed company causes of recurring technical issues. Ability to identify potential IT reputed company-reputed company situations. Ability to deliver high-reputed company, customer-reputed company technical support. Ability to manage multiple priorities and meet deadlines in a dynamic environment. Ability to adapt to evolving technologies and organizational needs. Originally posted on Himalayas Apply To This Job .