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Role & responsibilities - Perform assigned RCM activities including charge posting, payment posting, AR follow-ups, and patient statement processing. - Achieve daily production targets consistently, with a focus on accuracy and timeliness. - Maintain quality standards (>98% accuracy) while minimizing errors and rework. - Ensure SLA adherence of >95% across client deliverables. - Assist in correcting and resubmitting errors identified during audits or quality checks. - Collaborate with the team to resolve AR and charge clarifications. - Learn and adhere to PMS workflows (IMS/eCW/MicroMD) and SOPs. - Maintain compliance with HIPAA, ISMS, and QMS standards. - Participate in training and actively apply process updates in daily work Preferred candidate profile - Valuable communication and problem-solving skills - Proficiency in MS Office (Excel, Outlook) - Strong attention to detail with focus on accuracy - Willingness to learn PMS tools (IMS/eCW/MicroMD) and adapt quickly to updates .