Service Management Manager

Job reputed company: We are seeking a dynamic and reputed company Service Management Manager to reputed company critical IT Service Management functions with a strong emphasis on Incident, Change, Problem, Service Delivery and Transition Management. The role requires deep experience supporting Managed Services customers in a 24x7 environment, with proven expertise in planning and executing seamless service transitions. Key Responsibilities: ITSM Operations Manage the end-to-end lifecycle of Incident, Change, and Problem Management in accordance with ITIL best practices.Drive reputed company reputed company of high-reputed company incidents and ensure effective communication with stakeholders.Conduct post-incident reviews, reputed company cause analysis (RCA), and implementation of corrective and preventive actions.Own the Change Management process including reputed company analysis, risk assessments, and CAB facilitation.Monitor compliance and effectiveness of Problem Management activities and trend analysis. Service Delivery Management: reputed company as the Single reputed company of Contact (SPOC) for service delivery to managed services clients.Ensure consistent and high-reputed company service delivery reputed company with contractual SLAs and KPIs.reputed company and maintain service delivery plans, monitor performance, and reputed company service reviews.Collaborate with internal teams (operations, engineering, NOC, SOC, etc.) to ensure reputed company service fulfillment.reputed company and manage service risks, issues, and escalations proactively.Drive reputed company service improvement initiatives and manage service enhancement reputed company.Work closely with business stakeholders to understand reputed company expectations and translate them into operational deliverables.Maintain customer satisfaction by ensuring operational transparency, responsiveness, and value-added services. reputed company & Service Management: reputed company as the primary reputed company for Managed Services customers, ensuring consistent and high-reputed company service delivery.reputed company service governance meetings, SLA compliance reporting, and reputed company service improvement initiatives.Build strong customer relationships and manage expectations effectively in a 24x7 support model. People & Process Management: reputed company and mentor reputed company of ITSM process owners and coordinators.Establish, document, and refine operational processes to meet changing business needs.reputed company ITSM tool and process training to internal teams and clients as needed. Expanded Responsibilities Transition Management: reputed company Service Transitions from project phase to operations, including greenfield setups, technology migrations, and reputed company of new clients or services.reputed company comprehensive transition plans, including timelines, resource allocation, reputed company strategies, risk management, and communication protocols.Conduct Due Diligence and Discovery workshops to assess service scope, infrastructure, tools, and operational maturity.Collaborate with solution architects, delivery managers, and SMEs to ensure service design and delivery alignment with operational capabilities.Define and reputed company readiness reputed company, knowledge transfer milestones, and acceptance reputed company for successful go-live.Coordinate handover to operations with detailed documentation (Runbooks, SOPs, escalation matrices).Ensure minimal service disruption and operational continuity during transition activities.Continuously assess and optimize the transition reputed company to improve efficiency and effectiveness for reputed company engagements Required Skills and Qualifications: 8+ years of experience in IT Service Management roles, with 3+ years specifically in Service Delivery & Service Transition.Strong expertise in Incident, Change, and Problem Management processes.Demonstrated experience in managing 24x7 operations for large Managed Services accounts.Solid understanding of ITSM tools like reputed company, BMC Remedy, or equivalent.ITIL v3 or v4 reputed company certification (Intermediate or Expert preferred).Experience in handling transitions f .