Talent Management Operations (Secunderabad)

Talent500 is hiring for one of its clients. About Brink's: Brink's is a global leader in secure logistics and cash management, operating in more than 50 countries. As the company evolves into a technology-enabled, data-driven organization, Brink's is transforming how work is delivered across functions to create greater scale, consistency, and efficiency. At Brink's, you will be part of a global team focused on driving operational excellence and supporting enterprise transformation. You will have the prospect to build critical skills, collaborate with experienced professionals, and contribute to work that has real impact across the business. Brink's is committed to creating an inclusive environment where people can grow, contribute, and build meaningful careers. About Global Shared Services Center, India: Brink's Global Shared Services Center (GSS) in Hyderabad is a critical enabler of the company's global transformation and operating model evolution. The center brings together specialized capabilities across Human Resources, Finance, Technology, and other enterprise functions to deliver integrated, end-to-end services that support global business priorities. The center is designed to enable standardized processes, scalable service delivery, and stronger cross-functional collaboration. Teams in GSS partner closely with global stakeholders to drive efficiency, improve quality, design and scale next generation services, and deliver consistent outcomes across markets. Hyderabad offers the opportunity to work on complex, high-impact initiatives, build global exposure, and contribute to the continued evolution of Brink's operating model. Business Unit Description: This role sits within HR Operations, a team that plays a key role in supporting Brink's global workforce and advancing enterprise HR priorities. The function is responsible for delivering efficient, scalable HR services and ensuring consistent execution of core people processes, partnering across global HR, Centers of Excellence, and business leaders to deliver seamless employee experiences and reliable HR operations at scale. As part of Brink's global operating model, the team helps drive consistency, efficiency, and service excellence, enabling the business to operate more effectively and support employees across the full lifecycle. What You'll Be Doing (Position Summary): The Talent Management Operations Lead will play a critical role in translating global talent strategy into seamless, scalable execution. This role will bridge Talent Management and Service Delivery, ensuring programs are implemented with consistency, compliance, and operational excellence across a hybrid captive and MSP setting. Acting as a trusted SME, the role will drive reliable execution, enable effective escalation management, and ensure talent processes deliver meaningful impact at scale. This role will help shape a more consistent, scalable, and employee-focused HR service model. The role will work across HR Operations, Centers of Excellence, technology partners, and service delivery teams to translate strategy into practical execution, improve service quality, and support a better experience for employees, managers, and HR stakeholders. Work Environment: At Brink's, we enable a work setting that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs. How You'll Succeed (Roles & Responsibilities): Success in this role requires both robust execution and the ability to operate effectively in a global, evolving environment. You will: - Lead the operational execution of HR programs, ensuring policy-to-practice alignment across global and regional teams. - Serve as the primary point of contact for Tier 3 escalations and complex case resolution, maintaining oversight of compliance and service integrity. - Translate Talent Management policies into standard operating procedures, knowledge articles, and training materials. - Coordinate change implementation with Service Excellence, HR Technology, and Service Delivery teams. - Consolidate operational insights and metrics to inform Talent Management leadership, identifying risks, performance trends, and improvement opportunities. - Support vendor performance management and ensure service partners align with Talent Management standards and expectations. - Drive continuous improvement in process efficiency, compliance, and employee experience. - Translate functional requirements into practical processes, documentation, knowledge content, and service delivery routines that can be executed consistently. - Partner with HR Operations, Centers of Excellence, HR Technology, Service Excellence, and MSP teams to resolve issues, improve service quality, and support transformation priorities. - Monitor service performance, escalations, adoption, and feedback to identify opportunities for .