Customer Support- (HRMS/HCM) (India)

JOB DESCRIPTION Roles: - Customer Support - Customer Success Manager (HCM/HRMS Implementation/HR Consulting experience preferred) Experience: - (3-6 years) - (10-12 years) CTC: Best In Industry Location: Delhi-NCR/Pune/Bangalore/Mumbai Our Ideal Candidate: We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of ZingHR-HRMS to ensure customer success. Key Responsibilities: - Act as a techno-functional consultant and provide recommendations on process - Configure and manage clients instance on ZingHR Assist and Train clients to do it on their own - Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals - Drive product adoption, increasing overall retention and achieve process success for customers - Support clients during critical HR events like Appraisal, Increments etc. - Support clients to resolve queries or bugs, as and when required - Gather feedback on product experience during the entire customer lifecycle via targeted surveys - Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities - Share best practices with clients on how to achieve product success with ZingHR - Identify risks proactively, mitigate and escalate as deemed appropriate Requirements: - MBA/PGDM (preferably in HR) or relevant work experience after BE/B.Tech - 2+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles - Understanding of Technology systems. HRMS system implementation and understanding would be preferred - Positive in MS Excel, Word and Powerpoint - Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch Job Category: Customer Experience Job Type: Full Time Job Location: Mumbai .