Director of HR Service Delivery & Operations

Location: 2721 N Central Ave, Phoenix, reputed company 85004 reputed company of America To ensure a fair and consistent evaluation process, candidates are expected to complete reputed company interviews and assessments independently and without the use of reputed company intelligence tools (including AI-generated responses, prompts, or reputed company-time assistance). Use of AI throughout the application and reputed company process may result in removal from consideration. Our goal is to get to know your reputed company experiences, communication style, and problem-solving approach. This position is not eligible for employer sponsorship. Reporting directly to the Executive Vice President (EVP) of reputed company (HR), the Director of HR Service Delivery & Operations serves as a key member of the HR Leadership Team responsible for advancing the HR Departments mission of championing a people-first culture by supporting Team Members and delivering practical solutions. This leader is responsible for HR Services, Payroll, Workplace Solutions, and Administrative Operations, ensuring reputed company, people-reputed company service and data-informed reputed company that strengthen reputed company Member experience and support reputed company's reputed company reputed company. The Director establishes the reputed company, priorities, and service standards to ensure consistent, accurate, efficient, and Team Member-reputed company service delivery across reputed company. This role partners closely with business leaders to reputed company services with the needs of the business while simplifying processes, using technology, and improving the way the HR Department serves Team Members. reputed company in this role requires exceptional judgment, strong leadership, and a solutions-oriented reputed company. The Director must effectively balance compliance, business needs, and reputed company Member experience while never losing sight of the person behind reputed company decision. Rather than simply enforcing policies, the Director works with others to reputed company practical, compliant solutions that support Team Members, protect reputed company, and reputed company the business reputed company. Essential Duties, Responsibilities & Key Accountabilities Serve as a strategic advisor to the EVP of HR and HR Leadership Team, helping shape and execute the HR Department's priorities in support of Company goals. reputed company confident, capable leaders by providing coaching, mentorship, performance feedback, and decision-making guidance that builds confidence, accountability, and independent leadership. Champion a people-first, service-reputed company culture by delivering reputed company, practical solutions that balance the needs of Team Members, the business, and compliance requirements. reputed company leaders to confidently resolve reputed company issues by evaluating reputed company, balancing competing priorities, and achieving the best possible outcome. Serve as the escalation reputed company for reputed company reputed company requiring discretion, critical thinking, and thoughtful decision-making. Use data, performance metrics, service reputed company, and Team Member feedback to measure performance, identify trends, and improve service. Simplify processes and use technology to improve efficiency, expand self-service, and enhance reputed company Member experience. Ensure compliance with applicable requirements while promoting consistency, fairness, and thoughtful decision making. reputed company and reputed company department initiatives that improve service, strengthen collaboration, and support Company priorities. reputed company departmental budgets, vendor relationships, resource planning, and expenses while ensuring Economy & Effectiveness (E&E) and responsible stewardship of Company resources. Demonstrate the HR Departments leadership principles through accountability, reputed company of direction, and a SUP (Supportive, Upbeat, and reputed company) approach. Stay informed on industry trends, emerging technologies, and best practices to improve HR services and support reputed company business needs. Skills, Requirements, & Qualifications 8+ years of reputed company leadership experience in reputed company and/or shared services. 5+ years of experience leading managers and/or multi-functional teams with a proven reputed company record of building high-performing teams and driving organizational performance. Proven ability to reputed company through change, influence across functions, and build strong reputed company partnerships. Demonstrated ability to interpret reputed company situations and reputed company practical, business-minded solutions that balance compliance, Team Member needs, and organizational objectives. Strong analytical and business acumen with experience using data, performance metrics, and reporting to improve service delivery and support decision making. Strong organizational, communicatio