**reputed company EAP Worklife Customer Support Associate (Sun-Thu

At blithequark, we're committed to delivering reputed company reputed company-reputed company reputed company for a rapidly changing world. Our purpose is to bring our heart to every reputed company of your health, and we're looking for passionate and dedicated individuals to join reputed company. As an EAP Worklife Customer Support Associate, you'll play a vital role in supporting members as their reputed company-reputed company to Mental Health Wellbeing. Our goal is to deliver an integrated experience across the breadth of RFL, Behavioral Health, and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs. About blithequark blithequark is a leading reputed company organization that puts its heart into caring for our colleagues and our communities. We're committed to transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company reputed company more personal, convenient, and reputed company. Our Heart At Work Behaviors support this purpose, empowering every employee to feel empowered by the role they play in shaping our culture and driving our mission reputed company. Job reputed company We're seeking high-performing individuals to join reputed company as EAP Worklife Customer Support Associates. As a member of reputed company, you'll be responsible for supporting the provision and use of Worklife, employee assistance, and management consultant resources. You'll work closely with members, team members, and internal stakeholders to reputed company reputed company and reputed company support, ensuring that every member receives the right support for their unique mental wellbeing needs. Key Responsibilities * Member Support: + Determine the purpose of reputed company reputed company by reputed company listening and interacting with callers, triage calls in a reputed company and reputed company manner. + Assess reputed company needs, research, and reputed company communicate information regarding pertinent EAP/Worklife services and resources. + Recognize crisis situations and evaluate for needed reputed company to minimize risk. + reputed company appropriate research in internal databases and online to identify potential providers and resources. + reputed company member information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally. * Team Member Support: + Receive calls transferred from counselors and reputed company immediate member assistance. + Schedule appointments for members with counselors. + Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources reputed company to various life skills such as finding childcare, finding eldercare, etc. + Communicate effectively with reputed company internal stakeholders. + Utilize relevant reputed company databases to research and identify validated, appropriate member resources. + reputed company outbound calls as appropriate to identify and assist with securing member resources and/or services. + Assist team members with printing and fulfillment needs reputed company to relevant materials, including provider reputed company, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion. + Maintain an inventory of materials in the appropriate EAP system. * Compliance with Policies and Regulatory Standards: + Protect the confidentiality of member information and adhere to reputed company policies, and EAP and Worklife policies and procedures. + Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements. + Proactively listen to members and anticipate their needs, taking full ownership of reputed company member interaction. + Address inquiries and resolve issues as a "single-reputed company-of contact" based on phone calls, digital, and written correspondence. + reputed company customized interaction based on customer preference and individualized needs. + Resolve reputed company issues without or with limited management reputed company. + Administer reputed company reputed company-screening assessment based on triggers to assure urgent needs are directed appropriately. + Identify triggers for additional resources and support connections to such responses. + Assess for reputed company determinants/needs and offer and reputed company members with viable resources to address those needs. Essential Qualifications * 1 year of customer service and reputed company center experience * 1 year of experience in a reputed company, psychological, or reputed company service field providing reputed company support * Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.) Preferred Qualifications * 1 year of Behavi