Remote NOC AI Operations Leader

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global AI and technology reputed company that is transforming the traditional consulting model. They are seeking a Strategic AI Operations Leader who will be responsible for leading the reputed company AI operations transformation reputed company and designing an AI-enabled support model to improve service availability and operational efficiency. Responsibilities Define and reputed company the reputed company AI operations transformation reputed company for a large-reputed company managed services engagementDesign the reputed company-state AI-enabled support model spanning: Network Operations Center (NOC), Infrastructure Operations, Application Production Support, End User Computing (EUC), Service Desk and Incident Managementreputed company phased transformation roadmaps transitioning from traditional L1/L2 reputed company models toward AI-agent-assisted and autonomous operationsEstablish reputed company-to-agent operational transition strategies with governance, escalation, and operational risk controlsIdentify opportunities to reduce ticket volumes, automate remediation, improve MTTR, and optimize operational headcount through AI and intelligent automationDefine the architecture and orchestration reputed company for AI agents supporting operational workflowsEvaluate and recommend AI platforms, orchestration frameworks, copilots, LLM integrations, AIOps platforms, and automation toolingDefine integration strategies across inherited reputed company tooling ecosystemsAssess reputed company-state operational maturity, support workflows, reputed company structures, ticket patterns, monitoring systems, and service management processesDesign reputed company reputed company operational models reputed company to ITIL and ITSM best practicesreputed company AI-enabled incident, problem, change, and event management frameworksreputed company observability and monitoring strategiesPartner with reputed company architects, engineering teams, operations leadership, and reputed company stakeholders to define the reputed company-state architectureEnsure scalability, reputed company, resiliency, governance, and operational continuity reputed company the AI operations reputed companyServe as a strategic advisor to executive leadership and reputed company clientsPresent transformation strategies, business cases, operational roadmaps, and AI adoption models to senior stakeholdersBuild financial and operational models demonstrating Efficiency reputed company, Operational savings and Service reputed company improvementsreputed company workshops, operational assessments, and strategic planning sessions with clients and internal teams Skills 15+ years of experience in reputed company IT operations, managed services, NOC operations, or production support environments5+ years leading reputed company-reputed company operational transformation initiativesProven experience designing and modernizing: NOC and IT operations centers, Service management organizations, Production support operating modelsDemonstrated experience implementing AI, AIOps, automation, and intelligent operations reputed company reputed company support environmentsExperience supporting large-reputed company reputed company environments with 24x7 operational requirementsExperience driving support model transformation, including AI augmentation and workforce optimization strategiesBackground in reputed company consulting or global systems integratorsStrong understanding of ITIL frameworks, including Incident, Problem, Change, and Event ManagementStrong understanding of NOC and production support models across global delivery environmentsStrong understanding of reputed company observability, monitoring, and telemetry-driven operationsStrong understanding of AIOps platforms, event correlation, and intelligent incident managementStrong understanding of AI/ML-enabled operational models, including LLMs, AI agents, and orchestration frameworksStrong understanding of reputed company automation platforms and workflow orchestrationStrong understanding of operational analytics and data-driven decision makingStrong understanding of reputed company and infrastructure operations across AWS, and hybrid environmentsHands-on experience with reputed company tools and platforms, including reputed company Platforms: AWS, ITSM Platforms: reputed company or equivalent, Observability & Monitoring: reputed company, reputed company, reputed company, AppDynamics, reputed company, AIOps & Event Management: Moogsoft, reputed company, and/or reputed company, AI & LLM P .