International Customer Support Executive Voice Process | Freshers Welcome

Trinity Skillworks Pvt. Ltd. is hiring for an International Customer Support Executive Voice Process role with a leading global BPO company in Kochi. The selected candidate will handle international customer calls, understand customer concerns, provide accurate solutions, and ensure a positive customer experience. The role requires strong English communication, active listening, problem-solving, and customer-handling skills. Job Details Location: Kakkanad, Kochi, KeralaWork Mode: Work from OfficeJob Type: Full-time, PermanentShift: Rotational shifts, mainly night shiftsExperience: Freshers and candidates with up to 5 years of experienceSalary: 19,00025,000 take-home per month, based on experience and interview performanceJoining: Immediate joiners and candidates with a short notice period preferredRoles and Responsibilities Handle international inbound and outbound customer calls professionally.Understand customer queries, complaints, and account-related concerns.Provide accurate and timely resolutions according to process guidelines.Maintain clear, polite, and customer-focused communication.Record customer details and call outcomes accurately in the CRM system.Escalate complex or unresolved issues to the appropriate team.Follow quality, productivity, data-security, and compliance standards.Meet customer-satisfaction, attendance, and shift-adherence targets.Coordinate with internal teams to ensure timely issue resolution.Preferred Candidate Profile Good spoken English, fluency, grammar, listening, and pronunciation.Confident in handling continuous international customer calls.Strong customer-handling, active-listening, and problem-solving skills.Comfortable working rotational and night shifts.Willing to work from the office in Kakkanad, Kochi.Basic computer knowledge and familiarity with CRM applications.Candidates with experience in BPO, customer support, sales, hospitality, banking, insurance, or technical support will be preferred.Hindi or Tamil communication skills will be an added advantage.Hiring Process TA Screening Service Delivery Interview SHL and Behavioral Assessments Offer Discussion Onboarding All interview rounds will be conducted virtually. Contact Details Interested candidates can share their updated resume or contact: Jeena +91 9188939806 jeena.jose@skillactz.com Jovviya +91 9188939805 jovviya.kappan@skillactz.com Jackson J +91 9544316657 jackson.j@skillactz.com Compensation: 18,000.00 - 25,000.00 per month Benefits: Health insuranceProvident FundApplication Question(s): Are you comfortable working from the office in Kakkanad, Kochi Are you willing to relocate to Kochi if selected Are you comfortable working rotational shifts, including night shifts Are you comfortable handling continuous international customer calls in English How would you rate your spoken English communication How many years of experience do you have in customer support, BPO, voice process, sales, or client handling What are your current salary, expected salary, notice period, and earliest joining date Work Location: In person .