Customer Experience Representative (Jaipur)

Company Description Coitonic is a premier e-commerce platform dedicated to gym enthusiasts, offering high-quality workout apparel that combines functionality, comfort, and style. Each garment is crafted to withstand intense workouts while ensuring wearers look and feel their best. With a user-friendly website, customers can seamlessly browse a wide variety of options, customize their preferences, and make secure purchases. Catering to fitness enthusiasts of all levels, Coitonic enhances every fitness journey with confidence and style. Role Description This is a full-time on-site role for a Customer Support Executive based in Jaipur. The role involves assisting customers with inquiries, resolving issues, providing online and technical support, and ensuring customer satisfaction. The Customer Support Executive will represent the brand while maintaining skilled communication, supporting customers throughout their shopping experience, and offering proactive solutions to enhance their engagement with Coitonic. Qualifications - Experience in Customer Support, Customer Service, and Customer Satisfaction - Proficiency in Online Support and providing Technical Support - Strong communication and interpersonal skills - Ability to handle high-pressure situations with professionalism and empathy - Problem-solving skills and a proactive approach to addressing customer concerns - Basic knowledge of e-commerce platforms and technology is a plus - Bachelors degree or equivalent work experience in customer service or related field .