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Greetings from iEnergizer We are actively hiring for the following roles: - Manager Operations Note Only tenured Manager Operations or similar level to apply. Should be from US banking- Customer Service Process only. Working location: Noida Sec 60 Working Mode: 5 Days from office Shifts: Rotational - US Contact Person: HR Sharandeep Kaur - 9266364422 JD:- Managing delivery of international account for US FinTech/US Banking experience (Inbound - Voice & Chat). Delivery matrix and contractual SLA management. Ensure timely and accurate reporting of performance metrics and SLAs to the Management Day to day client management. Managing a span of 100+ FTEs across multiple account. Lead all client and internal calls for the process, single point of contact. Responsible for deploying optimal workflow to deliver the desired delivery goals. Deploy and review proper Quality Control measures and Tollgates in process. Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements. Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs. Direct workflow, training and other shared services for optimum functioning of account. Manage attrition and career planning of all employees within span of control. Grow account strategically to increase top line for the organization. Manage and improve profitability of the account. .