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Roles and Responsibilities : Manage a team of customer support representatives to ensure excellent service delivery. Develop and implement effective strategies to improve customer satisfaction ratings. Collaborate with other departments to resolve complex issues and escalations. Analyze performance metrics to identify areas for improvement. Job Requirements : 2-8 years of experience in BPO/Call Centre environment, preferably as a Team Leader or Supervisor. Strong background in Customer Care, Customer Support, or related field. Excellent communication skills with ability to lead by example. Proficiency in Voice Processing technology. .