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Location: PETTA Reporting to: Service Manager Job Purpose The Customer Service Advisor acts as the primary interface between the customer and the service workshop. The role is responsible for ensuring a seamless service experience, from receiving the vehicle and diagnosing customer concerns to ensuring timely delivery and post-service satisfaction. Key Responsibilities Customer Interaction: Greet customers arriving at the service center and attend to their requirements with professionalism and a service-oriented mindset. Job Card Generation: Conduct a thorough initial inspection of the vehicle, document customer complaints accurately, and prepare detailed Job Cards. Estimation & Upselling: Provide customers with accurate cost estimates and timelines for repairs. Suggest necessary value-added services or genuine Honda parts to enhance vehicle performance. Workshop Coordination: Liaise with the floor supervisor and technicians to track the progress of vehicles and ensure repair quality meets Honda standards. Customer Updates: Proactively inform customers regarding any additional work required or delays in the promised delivery time. Billing & Delivery: Explain the final invoice to the customer, highlighting the work performed and parts replaced. Conduct a final vehicle inspection before handing it over to the customer. Feedback & Retention: Follow up with customers post-service to ensure satisfaction and handle any grievances promptly to maintain high Customer Satisfaction Index (CSI) scores. Required Qualifications & Skills Education: Degree or Diploma (Automobile/Mechanical Engineering preferred). Experience: Previous experience in a similar role within an automobile dealership is highly desirable. Communication: Fluent in Malayalam; functional proficiency in English is required for documentation and system entries. Technical Knowledge: Basic understanding of two-wheeler mechanical functions and Honda product specifications. Soft Skills: Robust interpersonal skills, ability to handle pressure during peak hours, and a problem-solving attitude. Computer Literacy: Proficiency in using DMS (Dealer Management System) software and basic MS Office. Compensation: 16,000.00 - 20,000.00 per month Advantages: Health insurance Provident Fund Work Location: In person .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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