Customer Support Associate Health Claims

Responsibilities Support the onboarding and activation of agents brokers and intermediaries through internal communication documentation and coordination Build and nurture strong relationships with insurance partners via regular virtual check ins calls and datadriven insights Maintain ongoing coordination with both new and existing agents to ensure timely and accurate registration of insurance claim cases Monitor and maintain a centralized database of agent broker performance complaints and feedback to help drive improvements and retention Act as a liaison between internal teams claims tech support and external partners for resolution of issues especially insurance claim complaints Review and log claim complaints received from agents ensuring documentation is complete and escalations are routed to the relevant teams promptly Identify internal process bottlenecks affecting agent satisfaction or onboarding timelines and suggest improvements Collaborate on internal campaigns training and communication initiatives aimed at improving agent engagement and productivity Requirements Minimum of 2 years of experience in business development account management agency channel or a similar role within the insurance industry Strong understanding of insurance products policies and industry practices Proven track record in building and maintaining relationships with agents brokers or intermediaries Excellent communication and interpersonal skills with the ability to effectively engage and negotiate with diverse stakeholders Demonstrated ability to identify opportunities think strategically and implement effective business development strategies Strong problemsolving skills and the ability to handle and resolve claim complaints efficiently .