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Job Title: Inbound Customer Service Agent Location: Mangalore Shifts: Rotational Shift including night shifts Employment Type: Full-Time Key Responsibilities: - Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons. - Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols. - Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state. - Manage complex customer issues efficiently, ensuring timely and satisfactory resolution. - Maintain effective call control, ensuring smooth transitions and proper call direction. - Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry. - Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. - Accurately set up or act on cases as needed, following company guidelines and compliance rules. - Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. Skills Needed: - Bachelors Degrees/Diploma in a relevant field or equivalent experience. - Proficient in English (verbal and written) must meet proficiency scale requirements. - Strong customer service skills, demonstrated through interviews and role play evaluations. - Ability to learn and comprehend training material in English. - Excellent active listening and communication skills. - Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. - Valuable PC and internet navigation skills, including browser and system operations. - Typing-by-touch proficiency with high accuracy. - Prior experience in self-directed training and PC-based learning (preferred). - Ability to handle sensitive information and follow background check compliance standards. - Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently. - Prior experience in a multilingual contact center or customer support environment. - Familiarity with financial services, payment systems, or card member services is a plus. Interested candidate please share your resume - sanjana.b2@unifycx.com 7892203626 .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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