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Desired candidate profile - Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams - Excellent verbal and written communication skills in English with strong comprehension abilities - Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities - Ability to analyse information accurately and maintain attention to detail - Willingness to work in a 24x7 workplace - Open to working from the office - Responsible for calling insurance companies in the US to analyse claim status and follow up on outstanding Accounts Receivable (AR) - Capable of identifying, capturing, and documenting denial reasons accurately - Update claim status, notes, and actions in the respective systems and databases - Coordinate with internal teams to resolve claim-related issues and ensure timely closure - Meet productivity, quality, and compliance targets as defined by the process - Maintain confidentiality and always adhere to client and organizational policies. .