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Role & responsibilities - Handle customer queries and concerns through Voice and Chat support channels. - Provide accurate information regarding products, services, and processes. - Resolve customer issues within defined turnaround times while maintaining quality standards. - Maintain a high level of customer satisfaction through professional communication. - Document customer interactions and update records in the CRM system. - Escalate complex issues to the relevant teams as per process guidelines. - Follow company policies, compliance requirements, and standard operating procedures. - Adapt to process updates, training programs, and business requirements. Preferred candidate profile - Any Graduate (Freshers can apply). - Excellent verbal and written communication skills in English. - Basic computer knowledge and typing skills. - Customer-centric attitude with good problem-solving abilities. - Willingness to work in rotational shifts, including night shifts. - Ability to multitask and work in a fast-paced environment. - Immediate joiners or candidates with short notice periods will be preferred. - Candidates should be comfortable working from the Gurgaon office location. Perks & Perks - Salary upto 3.50 LPA - 18-25k Inhand - Lucrative incentives - Variables & Bonus - Night Shifts - 24*7 Shifts - 5 days working - Roster Off - Both side transport facility. - Travel Reimbursement To get your interview scheduled contact below: Laiba 9625997939 .