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Key Responsibilities: Build and maintain strong relationships with assigned customers throughout their lifecycle. Lead customer onboarding sessions and ensure smooth product or service implementation. Understand customer goals and provide strategic guidance to maximize product adoption and business value. Monitor customer health metrics and proactively identify opportunities to improve engagement and retention. Act as the primary point of contact for customer queries, escalations, and issue resolution. Coordinate with sales, product, technical support, and operations teams to resolve customer concerns efficiently. Conduct regular business reviews, product demonstrations, and customer success meetings. Identify upselling and cross-selling opportunities while maintaining a consultative approach. Collect customer feedback and communicate product improvement suggestions to internal stakeholders. Maintain accurate customer records, account updates, and success metrics using CRM platforms. Prepare customer success reports, renewal forecasts, and account performance summaries. Ensure high customer satisfaction, retention, and long-term account growth.