Chat Support Agent

Company Description Sabah Newspaper is a media production organization committed to delivering timely, reliable, and engaging content to a broad audience. Through digital platforms and innovative communication channels, we strive to provide high-quality information while continuously improving the experience for our readers and online community.We believe that exceptional customer support plays an important role in building trust, maintaining strong relationships, and delivering a positive user experience. Role Description We are looking for a Chat Support Agent to join our remote team in India. In this role, you will provide prompt and professional assistance to customers through live chat, helping resolve inquiries, guide users, and ensure a positive support experience. You will collaborate with internal teams, maintain accurate documentation, and contribute to continuous improvements in customer service processes.This is a full-time remote opportunity for individuals who enjoy written communication, problem-solving, and helping customers succeed. Responsibilities Respond to customer inquiries through live chat in a timely and professional mannerResolve customer questions with empathy, accuracy, and attention to detailAssist users with account, platform, and general service-related inquiriesDocument customer interactions and maintain accurate support recordsEscalate complex issues to the appropriate internal teams with clear documentationContribute to knowledge base articles and process improvementsHelp maintain high customer satisfaction and response-time standards Qualifications Excellent written communication skills in EnglishStrong customer service and interpersonal skillsAbility to manage multiple conversations simultaneously while maintaining accuracyFamiliarity with helpdesk, CRM, or live chat support tools is an advantageReliable internet connection and a quiet remote workspaceStrong organizational skills and the ability to work independently Preferred Qualifications Previous experience in customer support, chat support, or customer serviceExperience using platforms such as Zendesk, Freshdesk, Intercom, or similar toolsComfortable working in a fast-paced digital environmentBachelor's degree or equivalent professional experience preferred What We Offer Full-time remote position based in IndiaCompetitive compensationFlexible remote working environmentProfessional development and ongoing learning opportunitiesCollaborative, supportive, and inclusive team cultureOpportunity to build valuable customer support and communication skills .