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Role: Customer Support Executive KRA:Ensure prompt and professional handling of customer queries, complaints, and service requests. Maintain the Minimum Response Time (MRT) at the lowest possible level to ensure excellent customer experience. Coordinate timely sample collection, sample pick-up, and vial delivery with field staff and logistics teams. Ensure accurate and timely completion of all report-related activities, including report dispatch, corrections, and customer communication. Follow up with clients for outstanding payments and ensure timely collections. Coordinate with the Finance team to resolve billing discrepancies and collection-related issues. Review and monitor Zero-Sample Clients and initiate follow-ups to improve client engagement. Identify lost, inactive, and de-growing clients and coordinate with the Sales/Business Development team for reactivation. Ensure all client Know Your Customer (KYC) records are complete, accurate, and compliant with Company requirements. Work towards increasing the Patient Service Ratio by improving customer retention and service quality. Requirements Person Specification: Science Graduate Excellent verbal and written communication skills. Strong customer service orientation with a professional and courteous approach. Ability to coordinate effectively with internal departments and external clients. Should know Hindi, English and an additional one regional language. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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