Account Manager

Company Description Auto Centre is a growing automotive service and sales business committed to delivering reliable, customer-focused vehicle care. The company provides a range of services, including routine maintenance, repairs, and support for vehicle purchases, aiming to offer a seamless experience to every customer. Team members work in a dynamic environment where safety, quality, and integrity are key priorities. Auto Centre encourages professional development and values individuals who are proactive, collaborative, and dedicated to excellent service. The organization is focused on long-term customer relationships and continuous improvement in its operations. Role Description The Account Manager is a full-time on-site role based in Korba, responsible for managing customer relationships and ensuring a high level of satisfaction with Auto Centres services. Day-to-day tasks include overseeing key customer accounts, responding to inquiries, coordinating service appointments, and following up on work completed to ensure expectations are met. The role involves preparing quotations, tracking billing and payments, and maintaining accurate records of customer interactions. The Account Manager will collaborate closely with service advisors, technicians, and management to resolve issues, identify opportunities for additional services, and support sales and retention efforts. This position also requires monitoring account performance, preparing basic reports, and contributing ideas to enhance customer experience and operational efficiency. Qualifications Ability to build and maintain strong customer relationships, with excellent interpersonal and communication skills.Experience in account management, customer service, or sales, preferably in the automotive or related service industry.Strong organizational and time-management abilities, with attention to detail in documentation and follow-up.Comfort with basic computer applications and CRM or account tracking tools, with the ability to learn new systems quickly.Problem-solving mindset, including the ability to handle customer concerns calmly and propose practical solutions.Collaborative approach to working with cross-functional teams in a fast-paced, on-site environment.Relevant education such as a diploma or bachelors degree in business, commerce, or a related field is desirable.Willingness to work standard business hours on-site in Korba, with flexibility for customer needs when required. .