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Experience : 7-12 Years About the Role - We are hiring a Manager - Digital CX & Customer Service Excellence to drive transformation across the Order-to-Cash (O2C) journey within the supply chain ecosystem. - This role sits at the intersection of Supply Chain, Customer Experience, and Digital Transformation, owning CX governance, O2C rule standardization, and digital product ownership across ERP/OMS/TMS/WMS platforms. - You will play a key role in building a predictive, transparent, and data-driven customer experience by integrating processes, systems, and insights into a unified O2C ecosystem. Key Responsibilities 1. O2C Rulebook Ownership & Governance - Own and govern the end-to-end O2C rulebook (Order - ATP/Allocation - Delivery - Credit - Backorders - SLA) - Ensure lifecycle management, SAP S/4HANA alignment, and adoption across regions - Standardize rule interpretation across Planning, Warehousing, Transportation, Finance, and Commercial teams - Govern exceptions and publish compliance dashboards 2. CX & NPS Governance (Insight to Action) - Lead NPS / Voice of Customer (VoC) programs including surveys and sentiment analytics - Use AI/ML-driven root cause analysis to identify experience gaps - Run structured "Listen - Diagnose - Act" improvement sprints - Drive measurable outcomes: reduced complaints, improved TAT, higher NPS/CSAT/CES 3. Digital Product Ownership (Supply Chain CX Lens) - Own roadmap for O2C-linked digital service workflows - Integrate ERP, OMS, TMS, and WMS systems for unified customer visibility Implement: - Case routing & SLA workflows - Escalation frameworks - Unified customer identity - Drive automation of ePOD, ASN, predictive ETA, and exception alerts - Leverage last-mile platforms like FarEye, Locus, Shipsy, LogiNext, Onfleet, Bringg 4. Delivery Logic, Plant Determination & SLA Governance - Govern dispatch logic (LDC/RDC routing, FTL/Milkrun eligibility) - Define and manage delivery surcharges and service rules - Standardize SLA windows and ensure SAP alignment - Track allocation accuracy and routing efficiency 5. Governance, Data & Change Management - Build KPI frameworks across service, SLA, and exception domains - Publish dashboards for leadership visibility - Drive data standardization, UAT, and change management - Improve OTIF, SLA adherence, and backorder management Stakeholder Management - Internal: Planning, Warehousing, Transportation, Sales, Marketing, Finance, IT, Regional SC teams - External: ERP/OMS/TMS/WMS vendors, implementation partners, analytics providers - Cross-functional alignment is critical to drive O2C excellence Eligibility Criteria Experience: - Strong experience in O2C, Order Management, CX, or Digital Supply Chain roles - Proven track record in O2C governance, service excellence, or transformation projects - Experience in multi-region/global supply chain environments preferred Core Skills: - Deep understanding of O2C processes (Order - ATP - Delivery - Invoice) Expertise in: - O2C rule governance - SLA frameworks & exception handling - CX metrics (NPS, CSAT, CES) - Experience as Product Owner for supply chain workflows - Strong analytical skills with Power BI/Tableau + AI/ML exposure - Knowledge of ERP/OMS/TMS/WMS integrations - Familiarity with last-mile tech platforms Education: - MBA/MS in Supply Chain, Operations, Analytics, or Customer Experience - Preferred certifications: Lean Six Sigma, PMP, ITIL, CCXP, Agile Key Decision-Making - Define CX workflows, SLA rules, and O2C communication frameworks - Drive improvements in customer experience KPIs through digital interventions - Recommend strategic investments in CX platforms, automation, and analytics Key Challenges - Driving O2C rule discipline across multiple functions - Transitioning from reactive service to predictive CX operations - Ensuring SAP and system changes improve both control and experience - Balancing commercial flexibility with process governance Experience : 7-12 Years About the Role - We are hiring a Manager - Digital CX & Customer Service Excellence to drive transformation across the Order-to-Cash (O2C) journey within the supply chain ecosystem. - This role sits at the intersection of Supply Chain, Customer Experience, and Digital Transformation, owning CX governance, O2C rule standardization, and digital product ownership across ERP/OMS/TMS/WMS platforms. - You will play a key role in building a predictive, transparent, and data-driven customer experience by integrating processes, systems, and insights into a unified O2C ecosystem. Key Responsibilities 1. O2C Rulebook Ownership & Governance - Own and govern the end-to-end O2C rulebook (Order - ATP/Allocation - Delivery - Credit - Backorders - SLA) - Ensure lifecycle management, SAP S/4HANA alignment, and adoption across regions - Standardize rule interpretation across Planning, Warehousing, Transportation, Finance, and Commercial teams - Go
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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