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Role & responsibilities: Assess client configuration requests and offer solutions to meet the clients overall objective. - Promptly address and reply to client emails and phone calls via phone/email queue. - Ensure all project-related documents and trackers are routinely up to date. - Provide guidance and best practices to clients on how to use and optimize the software. - Conduct system training, testing and troubleshooting to assist clients. - Train and collaborate with peers on software \" Mention on top of your resume in referral name \"Sonal Sharma\" .