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Customer Success Associate Technical Support Location: Hyderabad Experience: Minimum 1 year Salary: 3,50,000 Per Annum About the Job The Customer Success Associate Technical Support will assist patients with setting up, using, and troubleshooting sensor-enabled devices, including Continuous Glucose Monitors (CGM patches), watches, weighing scales, BP monitors, and other health devices. The role involves providing virtual and physical guidance, educating patients on device usage and maintenance, maintaining documentation, handling customer support, and assisting with ADHOC business activities. Key Responsibilities - Assist patients with fixing CGM patches, pairing sensors, and setting up devices. - Identify and resolve technical issues, escalating complex cases when necessary. - Provide basic troubleshooting guidance and best practices for device maintenance. - Educate members on proper device usage and maintenance. - Maintain accurate records of patient interactions and required documentation. - Deliver empathetic and productive customer support to enhance the user experience. - Support business operations through events, lead generation, inventory management, and other ADHOC tasks. Requirements - B.Sc. / Diploma in Computer Science or a relevant technical degree. - Minimum 1 year of experience in customer technical support. - Prior experience in customer service or a technical support role. - Ability to communicate complex technical information clearly and effectively. - Strong analytical and problem-solving skills with a patient-centric approach to troubleshooting and issue resolution. - Proficiency in video conferencing platforms, messaging applications, and remote support tools. - Ability to work independently and collaboratively in both virtual and physical environments. - Demonstrated reliability and professionalism. - For Hyderabad: English, Telugu, and Hindi proficiency is mandatory. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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