Sr Service Manager Raipur

We are hiring a Service Manager to oversee after-sales service operations for AJAX Self-Loading Concrete Mixers (SLCMs). The role involves managing workshop and field service, ensuring customer satisfaction, maximizing machine uptime, and leading the service team to achieve business targets. Key Responsibilities Manage workshop and field service operations. Ensure timely machine maintenance, breakdown support, and repairs. Lead and monitor Service Engineers and Technicians. Handle customer complaints and ensure quick resolution. Process warranty claims and coordinate with AJAX OEM. Achieve service revenue, AMC, and customer satisfaction targets. Coordinate with the Parts team for spare parts availability. Monitor service KPIs and submit MIS reports. Ensure compliance with safety standards and company policies. Qualification Diploma / B.E. / B.Tech in Mechanical or Automobile Engineering. Experience 58 years in construction equipment or heavy machinery service, with at least 23 years in a supervisory/managerial role. Experience with AJAX SLCMs is preferred. Skills Technical knowledge of construction equipment Team leadership Customer relationship management Warranty handling Service planning and reporting MS Office / ERP knowledge Key Performance Indicators (KPIs) Machine uptime Customer satisfaction (CSAT) Service revenue Breakdown response time Warranty claim closure Technician productivity AMC achievement Compensation: 50,000.00 - 70,000.00 per month Work Location: In person .