Customer Support Representative (Mumbai based only)

Company Description Trusted by enterprises worldwide, Volodys AI-powered Contract LifeCycle Management Software enables businesses and legal professionals to digitize and automate their contract management processes effortlessly. Our configurable solution transforms static legacy contracts into strategic business assets viewable in a centralized repository. With features such as workflow configuration, risk assessment, and digital signatures, our smart CLM tool allows legal professionals to maintain control over renewal dates, obligations, and terms. Founded by finance and legal professionals, Volody is dedicated to transforming contract management and expediting the contracting process. Role Description This is a full-time, on-site role for a Customer Support Representative based in Goregaon. The Customer Support Representative will be responsible for managing customer inquiries, providing top-notch customer service, and ensuring customer satisfaction. Daily tasks include troubleshooting customer issues, communicating effectively with customers via various channels, and maintaining accurate records of customer interactions and resolutions. The representative will work closely with other team members to ensure a seamless customer experience. Qualifications Customer Support and Troubleshooting skillsCustomer Service and Customer Satisfaction skillsExcellent Communication skillsStrong problem-solving abilities and attention to detailAbility to work independently and collaboratively in a team environmentBachelor's degree in a related field is preferredExperience in a similar customer support role is a plus .